The Role

As a technical solutions specialist, your role is to design and implement support systems to ensure that software issues are quickly resolved. As a solution specialist, the ability to troubleshoot and build technical solutions is part of day-to-day operations. This position requires the ability to engage and build positive internal and external client relationships, while managing multiple initiatives, often with competing priorities. You will also be tasked with helping internally, with ensuring servers are maintained and employee application issues are resolved in a timely manner. 

WHUT Inc. is now hiring a technical solution specialist to join our exciting team. This individual will be designing and implementing support systems alongside orur software.png

Responsibilities

  • Field incoming help requests from end users via both telephone and work orders in a courteous manner
  • Document all pertinent end user identification information, including name, company, contact information and nature of problem or issue
  • Prioritize and schedule server down time for upgrades
  • Log any bugs in our tracking system
  • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
  • Record, track, and document help desk request problem-solving process, including all successful and unsuccessful decisions made, actions taken, through to the final resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Test fixes to ensure problem has been adequately resolved
  • Participate in the design, development, and delivery of technical solutions to projects
  • Ensure the delivery of support services necessary for a projects successful execution
  • Develop/maintain expertise of system development methodologies, IT implications for systems / technologies and the impact on business solutions
  • Providing technical guidance to IT team members, and review work produced to ensure technical excellence

Ideal Candidate Qualifications

  • University Degree/College diploma in Information Technology field or equivalent experience
  • Working knowledge of HTML5, Javascript, and Jquery
  • Knowing Angular2 and Iconic2 is a huge plus
  • Knowledgeable of web services related technologies, ability to quickly learn complex systems
  • Ability to code, debug, research, analyze and problem solve solution development issues
  • Familiar with iOS, Windows, and Android operating systems
  • Experience with client server configuration and cloud based mobile applications
  • Ability to act as a lead technical development expert and subject matter export for business application and/or specific technologies
  • Knowledge of basic computer hardware and batch scripting
  • Application support experience

 

Account Manager | Business Development Representative | Full Stack Developer | Technical Solutions Specialist